FAQ Page

How long does shipping take?

Most orders are delivered within 7–20 business days, depending on your location. Once your order ships, you’ll receive a tracking number via email so you can follow its journey.

Do you ship internationally?

Yes! We ship to most countries worldwide. Shipping costs and delivery times may vary by destination. Free shipping is available on orders over $50.

What is your return policy?

We offer a 30-day return policy. If you’re not happy with your purchase, contact us within 30 days of delivery and we’ll arrange a return or exchange. Items must be unused and in original packaging.

How can I track my order?

Once your order ships, you’ll receive an email with a tracking number. You can use this number on our Order Tracking page or directly on the carrier’s website.

Are your products covered by a warranty?

All products come with the manufacturer’s warranty. If you experience any issues, contact our support team and we’ll help you resolve it.

Is my payment information secure?

Absolutely. We use industry-standard SSL encryption and trusted payment processors (Shopify Payments, major credit cards) to ensure your data is always protected.

Can I cancel or modify my order?

If your order hasn’t shipped yet, we can usually make changes or cancel it. Just contact us at Tozycech@gmail.com as soon as possible.

What payment methods do you accept?

We accept Visa, Mastercard, American Express, 

Do I have to pay customs or import duties?

Depending on your country, you may be subject to import duties or taxes upon delivery. These charges are determined by your local customs authority and are the responsibility of the buyer.